Find answers and contact support⁠

You can search DORWorks help articles or send a support request from within the application. You can also use the public support website without signing in.

Search help articles inside DORWorks

1. Select the support icon near the lower-right corner of the application.
2. Choose Answers.
3. Enter a feature name or a few words describing your question.
4. Open an article from the search results.

For a process that differs by training model, use the instructions that match your program.

Use the support website

Go to support.dorworks.com. Search for a topic, browse a section, or open one of the popular articles. The website provides the same knowledge base available through Answers in DORWorks.

Send a support request

1. Select the support icon in DORWorks.
2. Choose Ask.
3. Describe your question or problem and send your request.

You can also email support@dorworks.com.

What to include in your request

• Your agency name and your role.
• The page or feature you are using.
• What you were trying to do and what happened instead.
• The exact error message, if one appeared.
• Your training model or program name when relevant, such as PTO, Nextgen, or San Jose.

A screenshot can help show a problem. Include the relevant message and controls, while excluding passwords, password-reset links, and unnecessary personal or sensitive information.

When to contact your agency administrator

Your agency administrator can help with account details, program assignments, permissions, and agency-specific training procedures. Contact DORWorks support for assistance with application behavior or technical problems.